Center Partner Agreement

1. Parties & relationship

You are an independent business. Nothing in this agreement creates employment, partnership, joint venture or agency. You control your own facilities, personnel, scheduling and methods, subject to the campaign requirements you voluntarily accept.

2. Qualification & verification

You warrant that all information provided during registration and qualification — including agent counts, available capacity, states of operation, licensing, verticals, infrastructure, traffic sources and QA process — is accurate and will be kept current. Material misrepresentation is grounds for immediate termination. We may re-verify at any time and may request supporting documentation.

3. Campaign activation

Access to a campaign requires: Verified Partner status or above, satisfaction of the campaign's eligibility criteria, acceptance of campaign-specific terms, completion of training and a passing certification result. You may not conduct live activity on a campaign you are not certified on, and you may not transfer a certification between campaigns, facilities or entities.

4. Operating obligations

• Operate only within the campaign's stated hours, geography and target criteria
• Use only the approved script and disclosures, without material deviation
• Use only disclosed facilities and personnel — no undisclosed subcontracting or offshoring
• Maintain the capacity you committed, and notify us promptly if it changes
• Use only compliant, disclosed traffic sources
• Honor suppression, do-not-call and opt-out obligations

5. Compliance

You are solely responsible for your compliance with all applicable federal and state telemarketing, do-not-call, consent, recording and privacy law. Platform review of campaign materials is an internal quality control step and is not legal advice, and does not transfer or share your compliance responsibility. PLACEHOLDER: counsel to enumerate applicable frameworks and any vertical-specific requirements.

6. Recording & quality assurance

Where a campaign requires call recording, you will record all campaign calls, retain recordings for the stated period, and provide access on request for QA sampling, dispute resolution and investigation. You will maintain a documented QA process and remediate identified issues.

7. Valid activity & payment

You are paid on activity that meets the campaign's published qualification criteria and passes validation. Activity moves through pending → approved → paid. Amounts, billable event definitions and any quality holdback are stated on each campaign before you accept it.

PLACEHOLDER: confirm payout model (per qualified transfer / per sale / hybrid with holdback), payment timing, minimum payout threshold and remittance method.

8. Rejections & disputes

Campaign owners may reject activity within the campaign's review window, with a stated reason. You will be shown the reason and the supporting evidence and may dispute within the dispute window. Disputed activity does not affect your Trust Score until the dispute is resolved.

9. Fraud & enforcement

The Fraud & Compliance Policy forms part of this agreement. You acknowledge that fraudulent, manipulated or materially non-compliant activity may result in:

• immediate suspension of Platform access;
• investigation, including review of recordings, tracking data and delivery records;
• rejection of the fraudulent or invalid activity;
• non-payment for that activity, and withholding of payment on activity under investigation;
• termination of this agreement; and
• recovery of amounts previously paid on such activity and of associated losses, in each case to the extent permitted by applicable law.

PLACEHOLDER: counsel to draft the withholding, set-off and recovery mechanics and confirm enforceability.

10. Trust score & partner tiers

Your Trust Score is calculated from verification completeness, campaign performance, QA outcomes, invalid and duplicate rates, complaint rate, compliance adherence, buyer feedback and account history. It determines your partner tier, which governs campaign access, volume caps and payout treatment. The factors and your current standing are visible in your dashboard.

11. Confidentiality

Campaign materials, payout terms, scripts, routing information, buyer identity and network composition are confidential. Use them only to perform the relevant campaign. Obligations survive termination.

12. Non-circumvention

You will not solicit or transact directly with a campaign owner introduced through the Platform in respect of the introduced campaign or substantially similar campaigns, except as expressly permitted in writing. PLACEHOLDER: counsel to set duration, scope and remedy.

13. Data protection

You will handle consumer data lawfully, restrict access on a need-to-know basis, maintain reasonable security, and notify us promptly of any suspected security incident affecting campaign data.

14. Insurance & licensing

PLACEHOLDER: counsel to specify required coverage types and limits, and state registration or licensing requirements per vertical.

15. Term & termination

Either party may terminate on written notice. We may suspend or terminate immediately for fraud, a compliance breach, a risk to consumers or counterparties, or material breach. On termination, approved activity remains payable subject to the fraud and dispute provisions, and confidentiality and non-circumvention obligations survive.

16. Liability & indemnity

PLACEHOLDER: counsel to draft — including indemnity for regulatory and consumer claims arising from your calling activity.

17. General

PLACEHOLDER: governing law, venue, dispute resolution, assignment, notices, entire agreement, severability, amendment.