Payment & Refund Policy
Money moves in two directions on this platform — campaign owners fund campaigns, centers are paid on approved production. Both flows are described here in full.
1. Advance payment
Campaigns are advance-funded. No recruitment, center onboarding or campaign marketing begins before the advance payment has cleared. This protects centers from being onboarded onto campaigns that never fund, and is what makes a 24-hour launch target achievable.
The minimum advance is derived from your campaign's daily volume target and payout rate rather than a flat floor.
2. Accepted payment methods
- PayPal
- Binance
- Wire Transfer
- Wise
3. Billable events
You are billed only on activity meeting your campaign's published qualification criteria that passes validation. The following are never billable: duplicates within the campaign window, activity outside permitted hours or geography, records failing consent or disclosure requirements, and activity determined to be fraudulent or manipulated.
4. Balance, alerts & auto-pause
- Billable events draw down the campaign balance in real time
- You are alerted when the balance falls below the warning threshold which is 20%
- At the campaign minimum balance the campaign pauses automatically and all active centers are notified
- We do not extend credit by default. Activity already delivered remains billable
5. Center payout states
| State | Meaning | Payable |
|---|---|---|
| Pending | Delivered, awaiting validation and the buyer review window. | Not yet |
| Approved | Validated and accepted; scheduled for the next payout run. | Yes |
| Paid | Remitted to the partner. | Settled |
| Under review | Flagged by validation, QA or the risk process; held pending outcome. | Held |
| Rejected | Did not meet criteria, or determined invalid. Reason and evidence shown. | No |
6. Payout timing
7. Holds & withholding
Payment on activity under investigation may be withheld until the investigation concludes, in accordance with the Fraud & Compliance Policy. Where activity is determined to be fraudulent or invalid after payment, we may recover the amount paid and associated losses to the extent permitted by applicable law and the Center Partner Agreement.
8. Disputes
Rejections are shown with a reason and supporting evidence, and centers may dispute within the dispute window. Unresolved disputes escalate to the account managers on both sides and then to platform adjudication.
9. Refunds
Unspent, unencumbered campaign balance may be refunded on request when a campaign is closed, less any amounts owed for delivered activity, amounts reserved for activity still in the review window, and any applicable processing costs.
10. Chargebacks
Initiating a chargeback on a cleared campaign payment while a campaign is live may result in immediate campaign suspension and center notification.
11. Taxes
Each party is responsible for its own taxes. Centers are independent businesses responsible for their own tax reporting and will provide required tax documentation before payout.