1. Acceptance of these terms
By accessing or using CallCenterCampaigns.com (the "Platform"), you agree to be bound by these Terms of Use. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
Additional terms apply to specific relationships: the Center Partner Agreement governs call center partners, and the Campaign Owner Agreement governs campaign owners. Where those documents conflict with these terms, the specific agreement controls for that relationship.
2. The service
The Platform is a managed business-to-business network that facilitates the matching, onboarding, activation and performance monitoring of independent call center partners against campaigns submitted by campaign owners. The Platform provides workflow, verification, matching, training delivery, tracking, reporting and payment administration services.
We are not a party to the underlying commercial performance of any campaign. Call center partners are independent businesses and are not employees, agents or subcontractors of the Platform.
3. Eligibility & accounts
- The Platform is intended for business use in the United States by legally formed entities.
- You must provide accurate, current and complete information during registration and keep it updated.
- You are responsible for all activity under your account and for maintaining credential security.
- Accounts may not be shared, sold, transferred or assigned without written consent.
- We may verify any information you provide, including through third-party sources.
4. Roles & access
Access is granted on a role and ownership basis. A call center partner may access only its own organizational data and campaigns for which it has been authorized. A campaign owner may access only its own campaigns and performance data relating to them. Attempting to access data belonging to another participant is a material breach of these terms.
5. No performance guarantee
The Platform makes no guarantee of sales, conversions, revenue, lead volume, transfer volume, conversion rates or any other business outcome. Any activation or launch timeframe stated on the Platform — including any reference to a 15-minute campaign activation or a 24-hour campaign launch — is a process target that applies only once all stated preconditions have been satisfied, and is not a guarantee.
Statements describing typical experience, historical performance or benchmark figures are informational and are not representations of future results.
6. Acceptable use
You agree not to:
- Submit false, misleading or manipulated information during registration, qualification or operation;
- Generate, submit or facilitate fraudulent, artificial, duplicated, incentivized or otherwise invalid activity;
- Manipulate tracking, call routing, dispositions, timestamps or reporting;
- Circumvent the Platform to transact directly with a counterparty introduced through it, except as expressly permitted;
- Access or attempt to access another participant's data;
- Reverse engineer, scrape, or interfere with the Platform's operation or security;
- Use the Platform for any unlawful purpose or in violation of applicable telemarketing, consumer protection or privacy law.
7. Regulatory compliance
Each participant is independently responsible for its own compliance with all applicable federal and state law, including without limitation telemarketing, do-not-call, consent, call recording, data privacy and industry-specific requirements. Platform review of campaign materials is an internal quality control step and does not constitute legal advice or a determination of your compliance.
PLACEHOLDER: counsel to enumerate the specific statutory and regulatory frameworks referenced, and each party's allocation of responsibility.
8. Data & confidentiality
Campaign materials, payout terms, scripts, routing information, partner performance data and network composition are confidential. Participants may use such information only for the purpose of performing under the relevant campaign and must not disclose it to third parties.
Consumer data collected in the course of a campaign is subject to the Privacy Policy and to the data-handling obligations set out in the applicable participant agreement.
9. Intellectual property
The Platform, including its software, design, trademarks and content, is owned by us or our licensors. Campaign owners retain rights in campaign materials they supply and grant a limited license for the Platform and authorized partners to use those materials for campaign delivery.
10. Fees & payment
Fees, advance payment requirements, billable event definitions, rejection rights, review windows and payout timing are set out in the applicable participant agreement and the Payment & Refund Policy.
11. Suspension & termination
We may suspend or terminate access, immediately and without prior notice, where we reasonably believe there has been fraudulent activity, a compliance breach, a risk to consumers or counterparties, or a material breach of these terms. Suspension may include withholding payment for activity under investigation, in accordance with the Fraud & Compliance Policy.
12. Disclaimers
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. PLACEHOLDER: counsel to finalize.
13. Limitation of liability
PLACEHOLDER: counsel to draft — including cap, exclusion of consequential damages, and any carve-outs.
14. Indemnification
PLACEHOLDER: counsel to draft — mutual or one-way indemnities for regulatory claims, consumer claims and IP claims.
15. Dispute resolution & governing law
PLACEHOLDER: counsel to specify governing law, venue, arbitration or litigation election, class action treatment, and notice requirements.
16. Changes to these terms
We may update these terms. Material changes will be notified in-platform and by email to account administrators before taking effect. Continued use after the effective date constitutes acceptance.
17. Contact
PLACEHOLDER: legal entity name, registered address, legal notices email.