Plan around the calendar
ACA is the most seasonal vertical in outbound calling. Open enrollment concentrates a large share of annual volume into a short window, with special enrollment periods sustaining lower activity the rest of the year. Centers that staff for the peak and hold a smaller core team afterwards do well; centers that assume year-round peak volume end up with idle agents.
Income screening is qualification, not paperwork
Subsidy eligibility depends on household income relative to the federal poverty level, so income and household size determine whether the consumer is a viable prospect at all. These are mandatory qualification questions on most ACA campaigns, not optional extras, and skipping them is a leading rejection cause.
The line agents must not cross
Agents record what the consumer states. They never suggest a figure, never indicate what income would produce a better outcome, and never coach toward an answer. Coaching income is a compliance breach rather than a quality issue, and it is one of the fastest routes out of the vertical.
Bilingual capacity
A meaningful share of ACA campaigns request Spanish capability for part of their volume, and some target it specifically. If you have genuine bilingual capacity, state it accurately in your profile — it materially widens the campaigns you match.
Common questions
Can we run ACA outside open enrollment?
Yes, but at lower volume. Special enrollment periods triggered by qualifying life events sustain activity year-round. Campaign availability shown on this site reflects real buyer demand at the time you view it.
Do agents need health insurance licensing?
For transfer campaigns, usually not — the buyer's licensed agent completes enrollment. Campaigns where your team enrolls the consumer do require licensing.
Related campaign categories
Campaigns currently recruiting
Related guides
What Is a Qualified Transfer?A qualified transfer is a live call handed to the buyer in which the consumer meets every published qualification criterion, has consented to the transfer, and remains on the line through the introduction. Failing any one of those makes the transfer non-billable.How to Evaluate a Call Center CampaignEvaluating a campaign means checking eight things before committing agents: the billable event, qualification criteria, rejection rules, review and dispute windows, volume caps, compliance burden, payout timing and the buyer's rejection behaviour.How to Choose a Call Center CampaignChoosing a campaign means matching its qualification criteria, payout model and compliance burden against your center's real capability — available agents, vertical experience, traffic sources and infrastructure — rather than selecting on payout rate alone.
