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DME Call Center Campaigns

DME call center campaigns generate qualified patient interest in durable medical equipment such as braces, mobility aids and support devices, typically routed to a supplier or telehealth provider for physician review. They are usually paid per qualified transfer.

Overview

Durable medical equipment is one of the most compliance-sensitive verticals in outbound calling. Because equipment is billed to insurance, qualification is medical rather than commercial, and both regulators and buyers scrutinise how patient interest was obtained. Centers that treat DME like a general lead-gen vertical do not last in it.

How DME campaigns work

The center screens the patient for insurance coverage, the presence of a qualifying condition or symptom, and whether they have a treating physician, then transfers to the buyer for clinical review. Physician determination sits with the buyer, never with the center.

Who these campaigns suit

Centers with mature compliance functions, clean and well-documented data sources, and agents disciplined enough never to suggest a medical determination.

What centers need to run DME campaigns

  • Mature compliance function and documented traffic sources
  • Full call recording with retention
  • Documented QA process with a high sampling rate
  • Agents trained never to make medical claims or determinations
  • Clear consent capture with retained evidence

Requirements are set per campaign and published in full before you accept one. The list above reflects what is typical across dme campaigns rather than any single buyer's terms.

Compliance requirements

  • No medical advice, diagnosis or claims of medical necessity
  • No implication of Medicare, CMS or physician affiliation
  • No offering of inducements to accept equipment
  • Accurate description of what the call is about
  • Do-not-call scrubbing and immediate opt-out honoring

Compliance obligations rest with the center making the contact. Platform review of campaign materials is an internal quality-control step and does not transfer that responsibility. See the Fraud & Compliance Policy for how breaches are handled.

Quality expectations

  • Patient must hold qualifying insurance coverage
  • Patient must report a genuine qualifying condition or symptom
  • Patient must consent to clinical contact
  • Medical necessity is determined by the buyer's clinician, never the center

DME campaigns

Campaigns below reflect real buyer status at the time this page was generated. Payout and full operational detail unlock for verified centers.

DME — Braces CampaignLive Transfer · AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WYfunded

Campaign types used in DME

Live Transfer campaignsA live transfer campaign pays when a call center qualifies a consumer and warm-transfers them to the buyer's team while the consumer is still on the line. The billable event is the transfer itself, subject to published qualification criteria.Qualified Lead campaignsA qualified lead campaign pays for a consumer record that meets published screening criteria and has consented to contact, delivered to the buyer for follow-up rather than transferred live.Inbound campaignsAn inbound campaign routes calls the buyer has generated to your center for handling or qualification. The center is paid per qualified call handled rather than per outbound-generated transfer.

Common questions

Can agents tell a patient they qualify for equipment?
No. Qualification for equipment is a medical determination made by a physician after clinical review. Agents screen for insurance coverage and reported symptoms only. Stating or implying that a patient qualifies is a compliance breach.
Why is DME compliance stricter than other verticals?
Equipment is billed to insurance, which brings the vertical under close regulatory attention. Buyers therefore enforce script adherence, consent documentation and QA sampling far more tightly than in commercially-billed verticals.
What traffic sources are acceptable?
Owned-and-operated or licensed data with documented consent, scrubbed before each session. Campaigns typically state an aged-data limit and require you to produce consent evidence on request.
CGM campaignsCGM call center campaigns generate qualified patient interest in continuous glucose monitors for people managing diabetes, routed to a supplier or telehealth provider for clinical review. They are typically paid per qualified transfer.RPM campaignsRPM call center campaigns generate qualified patient interest in remote patient monitoring programs, where patients with chronic conditions use connected devices monitored by a clinical team. They are typically paid per qualified transfer or enrollment.Medicare campaignsMedicare call center campaigns connect Medicare-eligible consumers with licensed agents or carriers. They cover Medicare Advantage, Medicare Supplement and related products, and are most commonly paid per qualified live transfer.

Guides for DME centers

DME Campaign GuideDME campaigns generate qualified patient interest in durable medical equipment, routed to a supplier or telehealth provider for clinical review. Qualification is medical rather than commercial, and compliance requirements are the strictest in the industry.What Is a Qualified Transfer?A qualified transfer is a live call handed to the buyer in which the consumer meets every published qualification criterion, has consented to the transfer, and remains on the line through the introduction. Failing any one of those makes the transfer non-billable.How to Evaluate a Call Center CampaignEvaluating a campaign means checking eight things before committing agents: the billable event, qualification criteria, rejection rules, review and dispute windows, volume caps, compliance burden, payout timing and the buyer's rejection behaviour.

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